Privacy Policy

1. Introduction

Quilletta ("we", "us", "our") is committed to handling your personal data responsibly. This policy describes what information we collect, how we use it, and your rights in relation to it. Our workshop is located at 14 Lorong Maarof, Bangsar, 59100 Kuala Lumpur, Malaysia.

For questions about this policy or how your data is handled, contact us at [email protected].

2. Data We Collect

We collect only the information necessary to provide our services and communicate with you. This includes:

• Contact information: name, email address, and phone number provided through our contact form or in person at the workshop.
• Service information: details about your watch and the work requested, including model, serial reference, and condition notes.
• Technical data: browser type, IP address, and pages visited, collected automatically when you visit our website via analytics tools.
• Cookie data: your cookie preferences and session data. See our Cookie Policy for full details.

3. Legal Basis for Processing

We process your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia on the following bases:

• Contract: to fulfil service requests and communicate regarding your watch repair.
• Consent: for analytics and marketing cookies, which you may withdraw at any time.
• Legitimate interest: to improve our services and maintain records of work performed.

4. How We Use Your Data

Your data is used for the following purposes:

• Responding to enquiries and confirming service appointments
• Preparing written estimates and condition reports
• Communicating updates on the status of your repair
• Maintaining service records for warranty purposes
• Improving our website through aggregated analytics data

We do not use your data for unsolicited marketing communications. We do not sell or share your data with third parties for commercial purposes.

5. Data Retention

Service records, including watch details and written estimates, are retained for five years following the last service to support our warranty process and any follow-up enquiries. Contact form enquiries that did not result in a service are deleted within twelve months. Analytics data is retained for twenty-four months in aggregate, anonymised form.

6. Data Protection

We take reasonable technical and organisational measures to protect your personal data from unauthorised access or disclosure. These include:

• HTTPS encryption on all website data transfers
• Access to client records limited to authorised staff
• Physical security at our workshop premises
• Regular review of data handling procedures

7. Cookies

We use essential, analytics, and preference cookies on our website. You may manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the site to function.

8. Third-Party Services

Our website may use the following third-party services which may process data on our behalf:

• Google Analytics (website usage data, subject to your cookie consent)
• Google Maps (embedded map on our homepage — no personal data transmitted)

We do not use advertising networks or social media tracking on this website.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:

• Right to access: request a copy of the data we hold about you.
• Right to correction: request correction of inaccurate information.
• Right to withdraw consent: particularly for marketing communications and optional cookies.
• Right to limit processing: in certain circumstances, you may request that we limit how we use your data.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.

11. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Policy Updates

We may update this policy from time to time. Significant changes will be noted with a revised "Last updated" date at the top of this page. Continued use of our website following any update constitutes acceptance of the revised policy.